Repair Service
Our employees are dedicated to providing you with dependable, high-quality phone service.
We make repairs to the phone lines outside your home or business at no charge to you. Unless you have our Wire Maintenance Plan, any repairs to your inside phone lines requires an additional charge.
Because some of your repair assistance requires a fee, we work with you to help determine the source of the problem, whenever possible. Listed below are a few things to do before you call our repair service.
Look for symptoms on your telephone set(s) like cracked plastic housing or broken or frayed cord.
If you have just one phone, unplug it and plug in a spare or borrowed phone. If the borrowed one works, the problem in in the phone set and not the phone line.
If you have more than one phone, make sure each phone's receiver is on the hook. If none of them is off the hook, unplug every phone. Then plug each phone back into any jack one at a time, and check each phone for a dial tone as you go. The telephone set that causes the line to go dead is the one needing repair.
If your phone or phones appear to be working, take a working phone to your telephone network interface box. This box is usually located on the outside wall of your home or business. It is located where our outside lines and your inside telephone wiring connect, or "interface."
Open the network interface box and locate the "test jack" inside. Remove the modular plug from the test jack and insert the phone jack from your phone.
If the same problem occurs when you plug your phone into the test jack, the problem is in our outside telephone lines. Call our repair service. The number is 746-2119.
If the problem disappears when you use the test jack, the problem is in your inside telephone wiring.
All prices and availability are subject to change without notice. Please contact the business office at (607)
746-1500 for current prices and availability.
If You Need To Call Our Repair Service
Please be prepared to answer these questions when you call:
What is the telephone number of the line in trouble?
Does the problem occur on all your phones?
Do you have a dial tone?
Is noise the problem on the line?
Can you call out?
Can you receive calls?
How often does the problem occur?
Is the problem on local and/or long distance calls?
What number can we call to reach you during the repair?
Once you call our repair service, we will see to it that your repairs are made as quickly as possible. Some will be made at no charge to you. Other repairs may require a fee, depending upon the source of the trouble.
All prices and availability are subject to change without notice. Please contact the business office at (607)
746-1500 for current prices and availability.
If the Trouble Is In Your Telephone Set
Fees will apply if you ask us to make a repair visit and the trouble is found in your telephone set(s) or other phone equipment.
If your telephone cannot be repaired, or if you need additional telephones, we offer a wide variety of high quality telephones in different styles and price ranges. We also offer sets made especially for hearing and vision impairments, and Caller ID units. You can find these items for sale in our business office.
All prices and availability are subject to change without notice. Please contact the business office at (607)
746-1500 for current prices and availability.
If The Trouble Is In Your Inside Wiring
Fees will apply if you ask us to make a repair visit and the trouble is found
in the telephone wiring inside your home or place of business. To repair the
damage, your options are to hire us, do it yourself, or seek outside assistance.
If you already have our Wire Maintenance Plan, we can repair the inside wiring
and jacks at no extra cost.
All prices and availability are subject to change without notice. Please contact the business office at (607)
746-1500 for current prices and availability.
If The Trouble Is In Our Outside Lines
There are absolutely no charges for any repairs in our telephone lines, which are located outside your home or place of business.
All prices and availability are subject to change without notice. Please contact the business office at (607)
746-1500 for current prices and availability.
Wire Maintainence Plan
Wire maintenance plan is a worry free option to inside wiring repairs.
You can avoid unexpected charges for telephone inside wire repair by subscribing
in advance to our wire maintenance plan.
For more information, call our business office at 746-1500.
All prices and availability are subject to change without notice. Please contact the business office at (607)
746-1500 for current prices and availability.
